Our website address is: https://www.comparetoday.co.uk.

Compare Today are committed to safeguarding and preserving the privacy of our customers and website visitors. This Privacy Policy explains what happens to personal data that you provide to us, or that we collect from you whilst you visit our site. By using this site, you signify your acceptance of this policy. We may change this policy from time to time. Should we change the policy at any time, your continued use of the site signifies that you accept the changes to the policy.

WHAT PERSONAL INFORMATION DO WE COLLECT

We may collect the below information from you. Collection of this data includes, but is not limited to, engaging in a live chat, completing an enquiries form, responding to a survey, or signing up to our mailing list. You can at any time refuse to provide the information, but this may prevent you from engaging in certain activities and may limit our ability to provide services to you.

Full Name
Job role
Email address
Phone number
Mailing address
Current utility information
IP address

WHAT NON-PERSONAL INFORMATION DO WE COLLECT

We may collect the following information, whenever you interact with or browse our site.

Browser name and technical browser information
Means of connection to our site, e.g. operation system, internet service provider and other similar information

HOW WE USE COLLECTED DATA

We may use the above data for the following purposes:

To help us improve our customer service
To become more efficient in our customer support and responses to customer enquiries
To personalise your user experience
To understand our users and audience
To improve our site and customer user experience
To improve our products and services
To run promotions, surveys, live chat, and other service features
To generate potential business opportunities
To send you requested information, including, but not limited to newsletters, market reports, surveys, marketing materials and other materials that may interest you
To send periodic emails

We may also use the information provided and collected to respond to your enquiries, questions and any other requests you may have. If you decide to opt in to our mailing list, you will receive regular updates from us. You will always have the opportunity to opt out of this service, by clicking the “unsubscribe” button in the email.

YOUR RIGHTS

If we hold data about you, you are entitled to:

Ask what information we hold about you and why we hold it
Request access to the data we hold about you
Ask us to update or rectify any inaccurate data we hold
Request a copy of the data we hold about you, in a generic format, for your own use or to send it to a service provider of your choice
Stop the processing of or request erasure of your personal data for the following reasons:
It is no longer needed by us for the purpose of processing
Your interests override our lawful basis for processing
The processing of the personal data is or is becoming unlawful
The personal data being processed is inaccurate and needs to be updated/amended
Restrict the use of your personal data
Be informed about how we are meeting our obligations under the General Data Protection Regulation
Make a formal complaint about the collection or processing of your personal data

To request any of the above, please email your request to info@comparetoday.co.uk

ACCESSING YOUR DATA

If we hold data about you, you are entitled to gain the following information:

What personal data we hold about you
Whether or not your personal data is being processed and why
Where we collected that data from
Whom your personal data is shared with. This includes any recipients outside the European Economic Area and the safeguards in place to protect such transfers
How long your personal data is stored and how that period is decided
Whether or not we carry out any automated decision making and what logic these decisions are based on

REQUESTING ACCESS OR CHANGES TO YOUR DATA, INCLUDING DATA ERASURE

Requests must be sent to info@comparetoday.co.uk

You will need to include the following in your request:

Proof of identity/authority to access the information
A clear explanation of what you would like us to do
Consent from any other data subject the information pertains to

Our responsibilities:

Your data will be sent in an electronic format and you may be required to provide proof of identity before we can supply this data to you
We will aim to take no more than 30 days to respond to your data request
If, for any reason, there is a delay in processing your request, we will write to you within 20 days to let you know
If your request is manifestly unfounded or excessive, we reserve the right not to comply with it. We will write to you within 30 days of your request to inform you why we will not be complying and the reasons of why we believe your request is excessive or unfounded

No charge will be made for complying with your data request. If the request is made for duplicate copies to be provided to parties other than the data subject making the request, or the request is found to be excessive or unfounded, a reasonable fee will be applied.

HOW DO WE PROTECT YOUR PERSONAL DATA

We adopt the appropriate data collection and storage practices to ensure that any personal data we hold on you is stored safely. We have security measures in place, such as password protection, secure servers and restricted access, to ensure that only the relevant people can view and process your data. We also ensure that all our partners and suppliers adhere to the General Data Protection Regulation. By doing so, we are ensuring that any personal data, shared with your permission, is being shared with compliant companies.

We handle and process all data according to the following data protection principles:

All data is processed in a fair, lawful and transparent manner
Personal data is only processed when relevant and necessary to do so. All transfers, storage, handling and processing of data is limited to the minimum necessary level
Data is collected, stored and processed for the specified, explicit and legitimate reasons, explained before the data is collected
Personal data is only stored for the minimum necessary period
Data is kept up to date and we take all reasonable steps to ensure that inaccurate data is rectified or deleted as soon as possible
Appropriate measures are adopted to ensure that all personal data is stored and processed in a secure manner
The appropriate protections are in place to ensure that personal data is not unlawfully processed, accidentally lost, accessed without authorisation or transferred to other parties unnecessarily

WHO DO WE SHARE YOUR PERSONAL DATA WITH

We do not sell, trade or rent personal data. We may, however, share generic information in an aggregated demographic format without any personal data identification. This information will only be supplied to our trusted suppliers and partners. We may share your personal data with relevant third parties to enable us to provide our services to you. We will not share your data with any other third parties unnecessarily.

ADVERTISING AND EXTERNAL LINKS

We may advertise our partners and suppliers on our site and provide links to their websites. All advertising and links to external content are used at your discretion. We do not accept any responsibility for the practices of those suppliers or partners advertised. These site may have their own privacy policy, which you should review before continuing to use their site. Your use of their site and any personal data they may collect will be subject to the provider’s policy and not ours.

DIRECT MARKETING

We will obtain consent from you before sending you marketing emails or updates. This will be operated as an opt-in service, with anytime cancellation. Even if you do not opt in to our marketing list, we will still contact you with information about your contracts & services you have asked us to provide to you. If you are already our customer, we may contact you about associated services we believe may be beneficial to you.

CHANGES TO THE POLICY

We may update this policy from time to time so please review it regularly. By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Should we change the policy at any time, your continued use of the site signifies that you accept the changes to the policy.

CONTACT US ABOUT DATA
By Email: info@comparetoday.co.uk